Frequently Asked Questions

Yes, all plans require a free account registration. Creating an account is free and only takes a minute. It allows you to track your usage, manage your subscription, and upgrade to Pro plans for additional features like chat history and advanced AI.

Simply navigate to the Chat page and start typing. Your first message can be anything - a question, a concern, or just a thought. koji will respond with Zen-inspired guidance.

You can discuss anything related to your spiritual journey, life decisions, emotional challenges, or philosophical questions. Common topics include: meditation practice, relationships, work stress, personal growth, and finding meaning in life.

Free users get 10 messages/day with basic AI (glm-4-flash) and no chat history. Pro users ($2.99/month or $24.99/year) get 30 premium messages/day with advanced AI (GLM-4), permanent chat history, multiple conversation management, and unlimited basic model usage after quota.

To ensure fair access, Pro plans include 30 premium messages per day using advanced AI (GLM-4). After reaching this quota, you can continue using the basic AI model (glm-4-flash) at no extra cost. The premium quota resets daily at midnight UTC.

GLM-4 (Advanced): Deeper insights, better understanding of complex philosophical concepts, more nuanced guidance. Used for first 30 messages/day for Pro users. glm-4-flash (Basic): Faster responses, suitable for casual conversations. Used for free users and after premium quota.

Yes! You can upgrade from monthly to annual at any time through your dashboard. When changing plans, your usage counter resets, giving you a fresh 30-message premium quota.

Click the "Subscribe" button on the Pricing page or in your dashboard. You'll be redirected to our secure payment processor (Creem) to complete your subscription.

You can cancel directly from your dashboard. Click the "Cancel Subscription" button and follow the prompts. Cancellations take effect immediately, and you'll retain access until the end of your current billing period.

We offer refunds within 7 days of subscription: • 48 hours: Full refund if you've used 5 or fewer messages • After 48 hours: Prorated refund based on actual usage • Up to 7 days: Cancellation requests accepted (subject to review) Read the full Refund Policy for details.

Refunds are based on your actual message usage (user messages only). Within 48 hours with ≤5 messages = full refund. After that, we calculate: (Plan Days - Days Used) / Plan Days × Refund Percentage × Plan Price.

When you cancel, your subscription ends immediately. Your chat history remains accessible until the end of your current billing period. After that, your account reverts to Free tier and chat history features are no longer available. Export important conversations before cancellation.

Yes. If you're not satisfied within 48 hours and have used 5 or fewer messages, you're eligible for a full refund. Contact [email protected] to request a refund.

Free (registered) users: 10 messages/day with basic AI. Pro and Annual subscribers: 30 premium messages/day with advanced AI (GLM-4), plus unlimited basic model usage after quota. The quota resets at midnight UTC. Note: All plans require a free account registration.

Free users will see an upgrade prompt. Pro users will be switched to the basic AI model (glm-4-flash) but can continue using the service without interruption.

Yes. Your conversations are confidential. For Pro subscribers, chat history is stored securely in your account. We do not share your conversations with third parties. See our Privacy Policy for details.

Yes, Pro users can delete individual conversations from the sidebar. Click the trash icon on any conversation to permanently delete it and all its messages.

Yes! Pro and Annual subscribers can create and manage multiple conversations. Each conversation is saved separately, making it easy to organize different topics or life areas.

koji (meaning "Emptiness and Stillness") is your AI Zen meditation teacher. Designed to emulate Buddha's wisdom, koji provides compassionate guidance using Zen philosophy, natural metaphors, and heuristic dialogue.

No. While koji draws from Buddhist and Zen philosophy, the service is non-religious and focuses on philosophy, psychology, and personal growth rather than religious rituals or promoting superstition.

NO. This is an entertainment and personal spiritual exploration tool. It is NOT professional medical, mental health, or psychological advice. If you're experiencing a mental health crisis or thoughts of self-harm, please contact emergency services or qualified healthcare professionals immediately.

No. koji is not qualified to provide mental health diagnosis or treatment. For serious mental health concerns, depression, anxiety, or crisis, please seek professional help from licensed therapists, counselors, or healthcare providers.

We use Zhipu AI's GLM models. Pro users get GLM-4 (advanced) for the first 30 messages/day. All users have access to glm-4-flash (basic). We are not affiliated with Zhipu AI.

Yes. We use industry-standard encryption and security practices. Your data is stored securely in Supabase databases. We never sell your personal information or conversations to third parties.

No. We do not use your conversations to train AI models. Your chats remain private and are only used to provide the service to you.

We collect account information (email, name), usage data (message counts for billing), and chat history (for Pro subscribers only). See our Privacy Policy for full details.

Currently, we don't offer a data export feature. However, you can manually copy important conversations. We're working on adding a data export feature in the future.

To delete your account, please contact [email protected]. Account deletion is permanent and will remove all your data, including chat history and subscription information.

First, try refreshing the page. If that doesn't work, clear your browser cache and cookies. If the issue persists, contact [email protected] with details about the problem.

Common errors include: • "Daily limit exceeded" - You've used your message quota. Wait until midnight UTC or upgrade. • "API error" - Temporary connection issue. Try again in a moment. • "Unauthorized" - You may need to sign in again. If you see other errors, please contact support.

We support all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, use the latest version of your browser.

Currently, Ask Zen Insight is a web-based service that works on any device with a browser. We're exploring mobile app development for the future.

Payments are securely processed by Creem, our merchant of record. Creem handles PCI DSS compliance, and we never see or store your credit card information.

Creem accepts major credit cards and debit cards. The available payment methods depend on your location.

Applicable taxes may be charged depending on your location. The final price will be shown before you complete your purchase.

Yes. You can manage your payment method through the billing portal accessible from your dashboard.

Yes, subscriptions are one-time purchases that must be manually renewed. We'll send you a reminder email before your subscription expires. You can purchase a new subscription anytime from the Pricing page or your dashboard.