Refund Policy
This policy explains how refunds are handled for purchases made through Ask Zen Insight.
Who Processes Payments
Payments are processed by Creem as the merchant of record. If approved, refunds are returned to the original payment method.
How to Request a Refund
Refund requests must be submitted within 7 days of purchase. To request a refund, contact support@zeninsight.xyz with your account email and a brief explanation.
We aim to respond within 3 business days.
Refund Eligibility
48-Hour Refund Window: Within 48 hours of purchase, if you've used 5 or fewer messages, you can request a full refund. No questions asked.
7-Day Refund Requests: Between 48 hours and 7 days after purchase, you can contact support to request a refund. Refunds are reviewed on a case-by-case basis.
After 7 Days: Refunds are generally not available after 7 days, except for technical issues or service failures.
Quick Summary:
- < 48 hours & ≤ 5 messages: Automatically eligible for refund
- 48 hours - 7 days: Contact support for review
- > 7 days: No refund (except technical issues)
Cancellations
You can cancel your subscription at any time through the billing portal in your dashboard. See Terms of Service for details.
Important Note
Refund requests cannot be based solely on personal subjective preferences regarding AI-generated content.